MAMMA MIA! LONDON FAQ's

FOR WHAT AGES IS THIS PRODUCTION SUITABLE?

5 years and above.

WHAT IS THE RUNNING TIME OF THE SHOW?

2 hours 35 minutes. This includes one 15 minute interval.

WHAT ARE THE BEST DAYS FOR AVAILABILITY?

Weekend performances book up in advance, but the best availabilities are on midweek performances.

Avoid public holidays and school breaks.

CAN I QUEUE FOR RETURNED TICKETS?

Yes - for 1 hour before the performance outside the theatre behind the returns board. Tickets limited to 2 per customer and cash only.

ARE THERE DISCOUNTS OR CONCESSIONS FOR CERTAIN GROUPS?

There are group rates available for groups of 10+ and an additional rate for 40+.

These rates are subject to availability for performances.

Monday-Thursday evenings and Friday matinees. Exclusion dates apply.

For group enquiries email Groupsales@delfontmackintosh.co.uk

IS THERE STANDING ROOM AVAILABLE?

No.

WHAT ARE THE DISABLED ACCESS FACILITIES?

Separate access for wheelchair users off Catherine Street. The venue is not suitable for scooters.

Theatre provides transfer seats for one wheelchair in total per performance. Transfer seats are available at A23 and A24 in the Dress Circle. Each wheelchair user must bring a non-disabled companion. Customers who can't transfer from their wheelchair can use Dress Circle AA 10-11.

There is a disabled access lavatory at Dress Circle level with street access from Catherine Street. Sam's Bar is also accessible to wheelchair users.

Guide dogs are not allowed into the auditorium. However, staff are happy to dog-sit.

WHERE IS THE NEAREST CAR PARKING FACILITY AND IS THERE A SPECIAL DEAL ON THIS?

There is a NCP car park on Drury Lane or to take advantage of the Q-Park Theatreland Parking Scheme the nearest car park is in ChinaTown. For more details of this scheme, please click here.

IS THE THEATRE WITHIN THE CONGESTION ZONE AND WHAT TIME IS THIS EXEMPT?

Yes it is in the congestion zone, except after 6.00pm and public holidays and Saturdays/Sundays when this is not applicable.

WHAT TIME SHOULD I ARRIVE AT THE THEATRE?

Audience members are advised not to arrive later than 10-15 minutes prior to the perfomance time to take their seats, or earlier if collecting tickets from the Box Office. Latecomers will only be admitted at a suitable break in the performance but are able to watch the show on screens in the Stalls Bar until this time.

IMPORTANT NOTICE FOR MAMMA MIA! LONDON PERFORMANCES

We are so sorry that in these testing and difficult times you are not able to enjoy MAMMA MIA!. We are cancelling all London performances until 31 May 2020, whilst we wait for further clarity from the government.

There is nothing that you need to do if your performance has been cancelled.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, credit note or refund.

As you can imagine, we have an unprecedented number of ticket orders which we are processing in strict date order of performance. We ask for your patience and understanding as the current circumstances means that it is impossible to process all tickets within our usual 14 days.

If you have booked via a ticket agent, they will also be in contact with you directly.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May 2020 but please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. We will continue to provide updates as additional information becomes available.

We look forward to welcoming you back into the Novello Theatre as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

Up to date as of: 8th April 2020.